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Shift Manager
Responsibilities and Duties:
- Coordinates with the Store Manager regarding overall department operations
- Responsible for training quality candidates; clerks and cashiers
- Verify fast food quality standards are achieved for hot and cold products on a consistent basis
- Conducts daily tours and delegates tasks as appropriate; follow-up to ensure tasks are completed
- Manages staff and schedules to maintain store stocking levels, appropriate product rotation, and plan and organize merchandise in a neat and attractive way to promote sales
- Processes payments, purchases, returns, and exchanges according to store policy
- Performs other related duties as assigned
- Deliver excellent customer service
- Interact with customers in a friendly & open manner
- Maintain the physical appearance of the store, cleaning countertops; sweeping and dusting; cleaning up spills, disposing of trash, ensuring parking lot, entries and restrooms are clean and appealing
- Keeps merchandise/products current, stocked, faced, dusted/cleaned and properly priced at all times
- Perform other tasks as assigned by store manager or owner time-to-time
- Check out customer purchases swiftly and accurately
- Maintain accurate documentation throughout the work shift
- Maintains a neat, clean, personal appearance at all times
- Knows and follows company policy and procedures
- Does not disclose any confidential or proprietary information regarding the Company, coworkers or former employees to any outside person or agency; refers all requests for information to the Manager or Owner Works any assigned shift or overtime as requested by the Store Manager
- Accomplishes any other duties necessary for the operation and maintenance of the store in an efficient, profitable and safe manner, as directed by the Store Manager or Owner
Required Skills/Abilities:
- Must maintain a fair and consistent set of standards that applies to all employees
- Ability to operate available equipment, such as: computers, cash registers, calculators, scanners, fryers, beverage machines, and all other food prep related equipment
- Basic mathematical skills, including addition, subtraction, multiplication, and division, in order to make change, give refunds accurately and to balance tills daily
- Ability to read and interpret documents such a s safety rules, operating and maintenance instructions, and procedure manuals
- Communicate professionally via phone, email, and in-person with customers, staff, and vendors
- Become knowledgeable about company’s products and services, to make proper recommendations of products and services sold
- Strong interpersonal and verbal communication skills to effectively communicate with management, employees, office staff, vendors, and customers in a friendly, open, and approachable manner
Physical Requirements:
- Prolonged periods of standing and walking
- Bending, twisting, stooping, and kneeling required frequently to rearrange merchandise and verify stock levels.
- Must be able to lift up to 30 lbs frequently
- May need to work nights, weekends, and holidays on a rotating basis
- Ability to perform repetitive movements over long periods of time
Cashier/Clerk
Responsibilities and Duties:
- Deliver excellent customer service
- Interact with customers in a friendly & open manner
- Maintain the physical appearance of the store, cleaning countertops; sweeping and dusting; cleaning up spills, disposing of trash, ensuring parking lot, entries and restrooms are clean and appealing
- Keeps merchandise/products current, stocked, faced, dusted/cleaned and properly priced at all times
- Perform other tasks as assigned by store manager or shift manager from time-to-time
- Check out customer purchases swiftly and accurately
- Maintain accurate documentation throughout the work shift
- Maintains a neat, clean, personal appearance at all times
- Knows and follows company policy and procedures
- Does not disclose any confidential or proprietary information regarding the Company, coworkers or former employees to any outside person or agency; refers all requests for information to the Manager or Owner Works any assigned shift or overtime as requested by the Store Manager
- Accomplishes any other duties necessary for the operation and maintenance of the store in an efficient, profitable and safe manner, as directed by the Store Manager, Shift Manager, or Owner
Physical Requirements:
- Prolonged periods of standing and walking
- Bending, twisting, stooping, and kneeling required frequently to rearrange merchandise and verify stock levels.
- Must be able to lift up to 30 lbs frequently
- May need to work nights, weekends, and holidays on a rotating basis
- Ability to perform repetitive movements over long periods of time